F&B SOP : Service Sequence ( Basic English Training)

FOOD & BEVERAGE PHRASES

Restaurant Host : Greeting

-Name - Restaurant ….

Good morning, sir / madam

Good afternoon, sir / madam

Good evening, sir / madam

 How are you?

How are you this morning / this afternoon/this evening.

Inviting   

Would you like to join breakfast/ dinner / lunch with us. 

Assisting

How may I help you ?

How may I assist you?

What can I do for you today?

Presenting

Here is our menu

Today we have_________________
Our today special is_____________
Our special dishes for today are______________

Suggesting

May I suggest_____________
My suggestion is __________
I would like to recommend _____________
Would you like to try _________
Would you like some dessert?

Taking Order

 Anything to drink first, sir/madam

Would you like any drink?

What would you like to drink first?

Are you ready to order?

What would you like to have / to order?

Repeating orders

 May I repeat your orders?

Your order is______________

Your order are_______________

Your have ordered______________

(Is that correct?)

 Asking for Payment

 How would like to settle your account?/ your bill?

 How would you like to pay- by credit card, cash, or put to your room account?

Would you like to pay separate or together?

Would you like to separate bills or only one bill?

Saying sorry

I am so sorry

I am very sorry

I am terrible sorry

I do apologies for the mistake/that

Asking for guest’s requirement.

Will this table do for you?

Will this table be alright?

Would you like anything else?

Is there anything else I can assist you?